Shipping policy

Last updated: 30 October 2026

Shipping costs

Shipping is free on every order and always tracked. All prices on our website include VAT.

Delivery time: personalised jewellery

Our personalised necklaces, bracelets and keychains are sent with free tracked shipping. Delivery takes:

Netherlands: 1–2 business days
Belgium, Germany and France: 2–3 business days

If you choose a back engraving (a name, date or short message), we engrave your piece to order before we ship it. The engraving time is shown as soon as you choose the engraving.

Delivery time: rings

Please allow up to 14 days from the moment you place your order until delivery. This includes processing your order (usually 1–3 working days) and transport. Many orders arrive sooner.

Several items, several parcels

Rings and personalised jewellery are made and sent from different workshops, so items from one order may arrive in separate parcels, each with its own tracking link.

Late delivery

If we cannot deliver within the times above, we will let you know by email and tell you the expected date. If delivery takes longer than 30 days, or longer than a date we agreed with you, you may cancel your order free of charge and we will refund you in full within 14 days.

Import charges

Prices include VAT and import duties. Our rings come from our supplier in Thailand and are sent delivered duty paid: we pay the import VAT through our EU IOSS registration, and we pay any duties too. So you never pay anything on delivery. If a carrier ever asks you to pay, please don’t pay and contact us first.

Tracking and questions

As soon as your order has been sent, you will receive an email with your tracking link. Is your order late or do you have a question? Email us at info@giosbazaar.com and we will look into it for you.

Lost or damaged parcels

We are responsible for your order until it is delivered to you. If your parcel is lost or arrives damaged, contact us and we will send a replacement or refund you.